COVID-19 UPDATE   

ORDERS & SHIPPING

1. Can I still shop online?

Yes, you may! While we are continuing to process domestic orders (within the United Staes) without much delivery disruptions some countries may experience delays. The situation is rapidly evolving and we will continue to update this page as needed.

 

2. I placed an order online, will my package still arrive?

Please note that due to COVID-19, you may experience longer than normal transit times for your order. We are working closely with our couriers and we are monitoring the situation regularly to ensure as little disruption as possible to our valued customers. Most orders currently take at most 5-7 business days to arrive.

4. I placed an order and I would like to change the address. How can I go about getting this change completed?

If you would like to make a change PRIOR to shipping, or if you have any further questions or concerns, please don’t hesitate to reach out via Ericaooh.com/contact. We are unable to modify the shipping address once a package has been shipped. We recommend contacting the courier to see if your package can be held for pick up or an alternate delivery can be arranged.

5. Is it safe to open my package?

In addition to our ongoing safety and quality procedures (protective clothing, sanitation, quality control, etc.), all employees continue to wear a fresh pair of gloves when handling items and individual shipments. We are following all recommendations from public health agencies and have been heavily implementing hand-washing, hand-sanitizing, and social distancing measures in our routines.

We are continuously working to provide a safe and hygienic environment for employees and products.

It is safe to receive and open your package.

 

As per WHO, the likelihood of an infected person contaminating your parcel is low and the risk of catching the virus that causes COVID-19 from a package that has been moved and exposed to different conditions and temperatures is also low. As a general rule of thumb, it is best to wash hands thoroughly after handling a package and to avoid touching your face.

Please click here for WHO’s recommendations for protecting yourself against COVID-19.

6. Are you still accepting returns?

Yes, we are still accepting returns, however return packages may take longer to process at this time. Due to this, refunds may take longer than usual. Please allow up to 10 business days after the package has been delivered to be inspected and refunds to be processed. 

7. Are there any changes to delivery processes due to the COVID-19 outbreak?

Yes. Our couriers are committed to ensuring the safest delivery possible, and therefore procedures will have been adapted to support this. As a general rule of thumb, it is best to wash hands thoroughly after handling a package and to avoid touching your face.

Please click here for WHO’s recommendations for protecting yourself against COVID-19.

CUSTOMER SERVICE

8. Can I still email/call for questions, comments or order inquiries?

Absolutely! To get in touch with our team, please visit Ericaooh.com/contact. Due to the increase in volume, it may take us longer than usual to get back to you. We appreciate your patience and support!

 

In-Person Design Services

9. Will You be Doing In-Person Event Design or Installations?

In-person services are temporarily on hold for now. These services will resume once local health officials let us know it is okay to do so. We will share information here and via our Social channels (Instagram and Facebook) as it becomes available to us.